FREQUENTLY ASKED QUESTIONS
Q. What Exactly Does Ultraviolet Treatment Do?
A. Inside the "WaterFixer's stainless steel chamber, the germicidal ultraviolet lamp emits UV Light to destroy the harmful Organisms. (See diagram below)
Q. What Is The Benefit of the WaterFixer or Safh2o UV System Installed On My Boat?
A. Boats and RVs may need to fill their water storage tanks from questionable sources. Holding tanks without inhibitors may grow bacteria and impart unpleasant tastes and odors while endangering your health with unseen viruses. The WaterFixer or Safh2o system sterilizes your water as it flows into your glass or container.
Q. Do our Filtration Systems treat well water?
A. Our UV treatment systems treat all fresh water sources including farm and rural residents who draw water from wells that may contain bacteria from animal waste and surface contaminants; lake homes that draw water directly from a reservoir, lake, cistern, or well system; city residents who often find their water distasteful (in some cases even dangerous) due to strong chemical additives.
Q. Does the WaterFixer Remove Chlorine?
A. Yes, the WaterFixer effectively removes chlorine from water, ideal for homes in the city.
Q. Does the WaterFixer Remove Sediments?
A. Yes, the WaterFixer not only eliminates sediment, cysts and chlorine from water, it also removes bacteria, viruses, protozoa, algae, molds and other impurities. It allows normal water flow rates while supplying pure water, as nature intended.
Q. Does the Waterfixer purify water with Blue-Green Algae toxins?
A. No, Ultraviolet Light does not render water with the toxins from blue-green algae (cyanobacteria) to be safe for drinking. Not all BGA blooms are toxic but it is best not to drink, bath in or recreate in water that has a blue-green algae bloom in progress. Check your local jurisdictions for information on blue-green algae blooms, their locations and duration.
Q. What size of Pump Should I use for the Model 1000?
A. We suggest a standard 5gpm pump with a minimum of 40psi. Do not use a Variable Speed pump as the back pressure in the filter system will cause it to burn up.
Q. How can I increase the flow and pressure through my WaterFixer?
A. Our Carbon Filters do tend to cut the water pressure down. If you need more You can switch to a 1 micron absolute High Flow filter. In complying with NSF standards we suggest that you do not go any larger of a micron absolute rating.
Q. What fittings and Pipe can I use with the Waterfixer?
A: You can use most any pipe. However, it is VERY IMPORTANT to note that you must use a metal elbow on the outflow from the Light Chamber. UV light degrades and destroys non-metal fittings and pipe in direct line of sight from the lamp inside of the Light Chamber.
Q. What is the best voltage range for my 12v WaterFixer or Safh2o Ballast?
A. Our 12v ballasts will run best between 12v and 13.5v. You need to test the voltage at the point where it hooks to the ballast wires. If you run any higher or lower it will cause your ballast to burn out prematurely.
Q. What is the Amp Draw on the WaterFixer and Safh2o 12v Systems?
A. WaterFixer Model 500 12v = Less than 1 amp. Model 1000 12v = 2.1 amps. Safh2o Systems draw 1.2 amps
Q. My UV Lamp is still lit-up after the 9000 hour lifespan. Is it still working fine?
A. No! The effective life of the UV lamp is 9000 hours of continual use. After this time the effectiveness of the UV to disinfect your water drops dramatically.
Q. How often should I change my UV Lamp?
A. After 1 year of continual use or 9000 combined hours of use. We also highly recommend replacement after 2 years whether or not you have reached the 9000 hour usage.
Q. How long do the filters last?
A. Length of filter life depends on your water clarity. On clear water you can expect 6 months of use out of each.
Q. Will the WaterFixer work on saltwater?
A. No. You will need a Reverse Osmosis watermaker to desalinate before running through the UV system.
Q. Does a RO Watermaker do the same job as the WaterFixer?
A. Not Really. Both are designed for different purposes. In simple terms, RO watermakers are designed to remove chemical hazards and the larger particle bio hazards like cryptosporidium. They are used mostly in desalination of saltwater. However, they do not kill bacteria in the water they filter. The Waterfixer is designed to remove or neutralize biological hazards such as bacteria, cysts, spores, and algae. Many people combine a RO watermaker followed by a WaterFixer Light Chamber to kill the bacteria that makes it through. Another Application is to fill your tanks with a RO watermaker and then filter the water coming out of the tank through a full WaterFixer Model 1000 or Model 500. This will take care of anything that grows in your storage tanks.
Q. How long does a WaterFixer Unit last?
A. Many of our units are still working after 20 years with only the UV Lamps and filters being changed. Other parts that require replacement items are Quartz Sleeves = average of 5+ years, Ballasts = 10+years, Filter Housings = 10+ years.
Q. Where is the WaterFixer and Safh2o systems Manufactured?
A. Proudly Made Right Here In The USA.
Q. What is your return policy?
A. If you are unsatisfied with our product, we offer a 30 day full money back guarantee. All shipping is the responsibility of the buyer. Any damage to the unit will be deducted from the refund. If your return is received outside of the 30 days you will also be charged a 10% restocking fee.
HOW DOES IT WORK?
This specific info is for the WaterFixer Unit.
Just below the smallest wavelength of visible light is a band called the Ultraviolet Spectrum. The "Germicidal Band" (UVc) of the Ultraviolet Spectrum is 100 - 280 nanometers. Light at this wavelength destroys microorganisms including bacteria and viruses. The WaterFixer operates at 253.7 nanometers, which is the most effective wavelength for germicidal action. Microorganisms are destroyed by UV light on contact--this means that UV light must strike the organism to be effective. Since UV light will not penetrate anything but a clear liquid, to maintain clarity of your water the WaterFixer comes with two prefilters.
The first prefilter screens out larger size substances; the second filter screens out remaining fine sediment plus chlorine and other chemicals while eliminating any existing odors or unpleasant tastes in your water. It also filters parasites such as Giardia and Cryptosporidium cysts. Inside the 304 stainless steel disinfection chamber, the ultraviolet bulb is housed in a special quartz sleeve (tube) that allows the bulb to emit energy at the 253.7 nanometers wavelength. The sterilizing power of the unit is defined by how many microwatts can be applied to the water per second. At a flow rate of 4 gallons per minute, the WaterFixer radiates significantly greater energy than the 16,000 microwatt seconds per square centimeter required by the U.S. Public Health Service for UV disinfection equipment. To ensure effectiveness of the ultraviolet component, prefiltration is mandatory. Only approved filters should be used.
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